Educational Psychology Helpline: 0191 6438739
In response to the Covid-19 pandemic the Educational Psychology Service (EPS) is providing a helpline to school staff and the parents / carers of children / young people in your school community. The aim of the EPS helpline is to:
- Provide a listening service and reduce levels of anxiety
- Help callers to manage their worries or concerns
- Help parents / carers meet the emotional needs of their children
- Discuss perceived problems and support solution focused thinking
- Navigate through the wealth of resources and services out there, and signpost callers to the most appropriate place(s) for further support.
Hub of Hope
If you need support and just don’t know where to turn to the Hub of Hope website (or App) provides lots of useful information and can signpost you to local support. It also will signpost you if you need immediate help with a list of numbers you can call.
Kooth.com – online support for young people
Kooth is a web based confidential support service available to young people. Kooth provides a safe and secure means of accessing mental health and wellbeing support designed specifically for young people.
Kooth offers young people the opportunity to have a text-based conversation with a qualified counsellor. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, every day of the year on a drop-in basis. Young people can access regular booked online counselling sessions as needed. Outside counselling hours’ young people can message our team and get support by the next day.
When students register with Kooth they will have support available to them now and in the future. Support can be gained not only through counselling but articles, forums and discussion boards. All content is age appropriate, clinically approved and fully moderated.
To find out more visit www.Kooth.com where young people can register and others can find out more about the service.
You can also view a short video about the service at: https://vimeo.com/318731977/a9f32c87de.
Wallsend Online is a ‘one stop shop’ that offers advice, information and entertainment for parents, children, young people and businesses in Wallsend.
There are sections on Online Safety, Parenting, Sports and Games, Play, Youth Work and Wellbeing.
To learn more about what is on offer, please visit:
A new text service for parents and carers has been devised by the 0-19 Service. There are two text services available, one staffed by Health Visitors for children aged between 0-5 years and another one staffed by School Nurses for 5-19 year olds.
Text 07480 635 592 to message a Health Visitor.
Text 07480 635 908 to talk to a School Nurse.
Every Mind Matters website
Most families have experienced upheaval in their daily lives during the pandemic. With children and young people now back at school or college, the new Public Health England (PHE) Better Health – Every Mind Matters campaign provides NHS-endorsed tips and advice to help children and young people’s mental wellbeing, and equip parents and carers with the knowledge to support them.
Barnardo’s ‘See Hear Respond’ service
This service has been created to help children and young people in England who are experiencing harm and increased adversity during this period by providing support to those who are not being seen by social care or other key agencies.
See Hear Respond accept referrals from any source either through the Freephone number 0800 151 7015 and via the online referral hub (link below).
Domestic violence Helpline numbers
Other useful websites